Returns & Refunds
Every Vonkron piece is hand-picked and quality-checked before it ships. Because our bags are carefully selected, limited in stock, and sent directly to you, all sales are final — we do not accept returns or exchanges for change of mind or buyer's remorse.
Damaged, faulty, or incorrect items
If your order arrives damaged, defective, or isn't what you ordered, you're fully covered. Email info@vonkron.com within 14 days of delivery with:
- Your order number
- Clear photos of the item and the issue
- A short description of the problem
Once verified, we'll send a replacement or issue a full refund to your original payment method. Approved refunds are processed within 5–10 business days (your bank may take a little longer to display it).
What is not covered
- Change of mind or no longer wanting the item
- Normal wear, misuse, or accidental damage after delivery
- Items reported more than 14 days after delivery
- Minor natural variation in colour, texture, or measurements
Order cancellations
Orders can be cancelled within 12 hours of purchase, provided they haven't yet been processed for shipment. Email info@vonkron.com immediately with your order number.
Your statutory rights
Nothing in this policy affects mandatory consumer rights in your country regarding faulty or misdescribed goods.
Questions? We're always happy to help at info@vonkron.com.